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Product FAQs

Before submitting a support request, please read our FAQs on this web site. They contain answers to common questions that you may have. This will be the fastest way to get an answer. Click on a link below to read our product FAQs.


DownloadStudio FAQs

Mezzmo FAQs


User Forum


Conceiva Forum

Visit our user forum at http://forum.conceiva.com to ask questions and get answers from
our customer support staff and other users.

Latest Posts in the User Forum:


Submit Support Request

If you did not find an answer to your question in the FAQs or the user forum, then fill out the Support Request form below. After submitting a support request, you will receive an email to let you know that we have received your request. If you do not receive this email with 30 minutes of submitting a support request, please double check the email address you entered and try again.

  What is your name?
(e.g. John Smith)
  What is your email address?
(e.g. name@mail.com)
  What product do you need help with?
  Version:
  Is this a Trial version?
Yes    No
  What is your DLNA device's make and model?
(e.g. Sony Bravia KDL32W5500, WD TV Live, Google Chromecast)
  What device profile is selected for your device in Mezzmo?
(e.g. Samsung C, Generic Device)
  How is your PC and your DLNA device connected?
(e.g. Ethernet cable, Wireless G, Wireless N, Homeplug)
  What CPU and RAM is your PC using?
(e.g. Intel i7, i5, QuadCore, DualCore, Atom, 2GB, 4GB RAM)
  What firewall are you using on your computer?
(e.g. Windows firewall, Norton, ESET, Kaspersky, ZoneAlarm)
  What Operating System are you using?
  What is the general nature of the problem?
  Please describe the problem:
To help us fix you problem:
Please provide as much detail as possible, including the steps to reproduce the problem.

Some files don't play?
Then send us the FFmpeg information on those files. To get FFmpeg information, right-click on the file in Mezzmo and use the "Get FFmpeg Information" command.

Need to send Mezzmo logs to us?
You cannot upload or attach logs using this web page. You will need to send an email to support@conceiva.com with the zipped logs attached. Click here to learn how to create Mezzmo logs.
  Please enter the verification code:
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