Customer Support

Product FAQs

Before submitting a support request, please read our FAQs on this web site. They contain answers to common questions that you may have. This will be the fastest way to get an answer. Click on a link below to read our product FAQs.

User Forum

Visit our user forum at http://forum.conceiva.com to ask questions and get answers from our customer support staff and other users.

Submit Support Request

If you did not find an answer to your question in the FAQs or the user forum, then fill out the Support Request form below. After submitting a support request, you will receive an email to let you know that we have received your request. If you do not receive this email with 30 minutes of submitting a support request, please double check the email address you entered and try again.

	What is your name?	(e.g. John Smith)
	What is your email address?	(e.g. name@mail.com)
	What product do you need help with? DownloadStudio ConvertHQ Premium ConvertHQ Mezzmo SurfStream NetRanger Lightbox   Version:
	Is this a Trial version? Yes    No
	What Operating System are you using? ---- select one ---- Windows Vista Windows XP Windows 2000 Windows ME Windows 98 Other
	What is the general nature of the problem? ---- select one ---- I can't download the software Installation does not work properly I am having trouble using the software Something else
	Please describe the problem:	Provide as much detail as possible, including steps to reproduce the problem, any web site addresses, IP addresses, file formats, codecs, devices, related applications and their version numbers, etc. This will help us understand your problem and get you up-and-running quickly.
	Please enter the verification code: