Mezzmo. The ultimate home entertainment software.

Troubleshooting Common Problems:

Installing Problems
Registration Problems
Importing Problems
Ripping Problems
Organizing Problems
Playing Problems
Burning Problems
Sharing Problems
Network Media Problems
Other Problems

If you have further questions regarding Mezzmo, then please contact us using our Customer Support page.

System Requirements

How Mezzmo Can Help You

Why do I need to use Mezzmo?

It is becoming very popular for people to listen to digital music or watch downloaded videos or movies in homes. Rather than listening to music on your PC or watching videos on your PC, its a much better experience to use your TV, home theater or hi-fi system. Mezzmo includes a media server that lets you stream your digital music, videos and photos in your home to your TV, home theater, games console and digital media appliances. It gives you whole new way to enjoy your digital media.

Mezzmo includes more digital media sharing features than any other software today. Mezzmo's media server works with all popular digital media devices. It handles large collections of files (50,000 or more). It has been designed to be easy-to-use and has comprehensive online help.

What do I need to get to share music, movies or photos in my home?

You will need a computer to install Mezzmo. It should be connected to your home network using a LAN cable or a wireless router. You will need a Sony PlayStation 3, or Microsoft Xbox 360 or a digital media appliance that supports the DLNA or UPnP AV standards. There are many to choose from major electronics companies - Sony, Toshiba, D-Link, Netgear, Buffalo and more.

Mezzmo vs. Competitor Products

Why is Mezzmo better than its competitors?

There are several digital media sharing software products available today. None match the power and extensive features of Mezzmo. Most of these products are single-feature products - that is, they only share media files by scanning certain folders on your computer. Mezzmo takes organizing and sharing media in your home way beyond this approach. Mezzmo combines a DLNA and UPnP AV media server and a powerful organizer for a complete home entertainment software solution!

Unlike its competitors, Mezzmo can organize large collections of media files - for example, it can easily organize and share 50,000 files or more. Mezzmo automatically finds all your media files and organizes them for you. Five types of playlists let you manage your files in any way you like. Mezzmo imports media files and playlists from popular media applications such as iTunes, Windows Media Player and Winamp. Mezzmo rip CDs into high-quality MP3 files. Mezzmo burns audio CDs, MP3 CDs, or data CDs/DVDs. Mezzmo includes a free digital media player (Mezzmo Media Player) that you can install onto your other PCs to stream music, movies and photos. Mezzmo includes the exclusive Network Media Single Source (NMSS) technology that lets you organize content from all your other media servers in your home (for example, NAS drives, DVD/HDD drives, etc.). Mezzmo is fully UPnP AV and DLNA compliant. It connects to and streams media to all popular devices - Xbox 360, Sony PlayStation 3 (PS3), digital media appliances, network media receivers, digital media players and network-ready TVs.

Best of all, you don't need to be a digital media geek to use or set up Mezzmo in your home. Mezzmo is easy-to-use and has extensive online help to get you up-and-running fast.

If you are still unsure about purchasing Mezzmo, then please download and try our 15-day trial version. It is fully featured and is limited to 15 days of use. All out products have a 30-day money back guarantee should you purchase Mezzmo and change your mind about using it.

Installing Problems

I do not understand the difference between Mezzmo and Mezzmo Media Player.

Mezzmo is a digital media organizer and media server for music, videos and photos. It can import, rip, play, burn, search, share and do many other things. Mezzmo Media Player is a digital media player that can play music, videos, photos and DVDs. If you want to organize, play or share your digital media files in your home, you should install Mezzmo. If you have another computer on your home network, then you can install Mezzmo Media Player and it is capable to playing streamed music, videos or photos from your computer that has Mezzmo installed.

I cannot install Mezzmo.

Make sure your computer matches Mezzmo system requirements: Windows XP or Windows Vista, at least 512MB RAM, at least 50MB free hard disk space, at least 1024x768 screen resolution, free from viruses and malware.

Mezzmo does not run after installing it.

Uninstall Mezzmo. Reboot your PC. Close all programs - including those in your system tray. Install Mezzmo. Try running it now. If the problem persists, contact our Customer Support team.

I cannot uninstall Mezzmo.

Reboot your PC. Close all programs - including those in your system tray. Go to Control Panel and double click on Add/Remove Programs. Locate Mezzmo and double-click it to start the uninstall. If the problem persists, contact our Customer Support team.

Registration Problems

My trial version expired.

If you like using Mezzmo, you need to purchase it to continue using it. Go to the www.conceiva.com to purchase Mezzmo. We accept all major credit cards and PayPal. For your peace of mind, Mezzmo comes with a 30-day money back guarantee if decide it is not suitable for you.

I purchased Mezzmo, but I cannot register it.

After purchasing Mezzmo, you should have received an email from us with your serial number and license key. To register Mezzmo, open the email containing the serial number and license key (if you have not received it, check that your email program did not treat it as spam). Select the serial number using your mouse and use the Edit/Copy command in your email program to copy it to the Windows clipboard.

Now, go to Mezzmo and click the Help/Register menu item to display the Register dialog. Type in your name into the user name edit box. Then, right click in serial number's edit box. Click Paste from the popup menu to paste the serial number into the edit box. Next, copy the license key from the email and paste it into license key's edit box. It is important that you copy all numbers/characters in the serial number & license key in order for the registration to work.

After entering the details, click OK to register. Close Mezzmo using the File/Exit menu item, and then start it again. If your details were entered correctly, then the Trial Version screen will no longer appear.

Importing Problems

I cannot import my iTunes database.

Make sure you have located your main iTunes database. It is typically a file called "iTunes Music Library.xml" in the "iTunes" folder under your "My Music" folder. Make sure the file is not currently open in iTunes. All media files and playlists from iTunes are imported by Mezzmo - except for smart playlists.

I cannot import playlists from my media player.

Mezzmo supports the .PLS, .M3U and .WPL playlist file formats. Make sure the playlist files follow these standard formats. Make sure the playlist files are not currently open in another media player.

Mezzmo does not find all my media files on my computer when using the Scan Folder dialog.

Make sure the file types selected in the Scan Folder dialog match the files that you wish to add into Mezzmo. Make sure the files are not open in another application. Make sure the files are supported by Mezzmo.

Ripping Problems

My audio CD is not listed by the Rip CD dialog.

Make sure you have selected the drive containing your audio CD in the Rip CD dialog.

Rip CD dialog does not find track information about my audio CD.

You may not have an active internet connection. Your audio CD may not be listed on the currently selected CDDB music server on the internet. You may have to fill in the information manually. Click on each track title and artist to enter the details. Or, change the CDDB music server in Mezzmo's Options dialog (Retrieving Album Information page).

Rip CD dialog does not find album art for my audio CD.

Mezzmo uses the main artist name and the album name displayed in the Rip CD dialog to search internet servers for album art. Make sure the main artist name and album name are correct. Right-click on the picture box in the Rip CD dialog and click the Get Artwork menu item after making any changes.

Rip CD produces low quality MP3 files.

Click the Settings button to display the MP3 Settings dialog. Choose a higher bitrate.

Rip CD produces large MP3 files.

Click the Settings button to display the MP3 Settings dialog. Choose a lower bitrate. Uncheck the embedding of images into the MP3 files.

Organizing Problems

I cannot see all my playlists in my Mezzmo library.

You probably are filtering your Mezzmo library. Right-click in your Mezzmo library and click the Reset Filtering menu item. Right click on your Mezzmo library and click Refresh.

My smart playlist does not display the media files that I want.

Review the rules that you have created for the smart playlist. Right-click on the smart playlist and click the Properties menu item.

I have lost the default set of playlists that are created by Mezzmo.

Go to Mezzmo's Options dialog (General page) and click the Restore Default Playlists button.

I just added some files into Mezzmo but I cannot see them.

Click on the Recently Added playlist to see the last 50 media files added into Mezzmo.

I want to create a playlist to burn onto an audio CD.

Create a playlist and add the files you want into the playlist. Or, create a smart playlist and enter a search criteria that matches the files you want and limit the smart playlist to 78 minutes.

I can no longer find a media file that I want to play or share.

Type the title, artist name, genre or album name in the Quick Search toolbar to filter your Mezzmo library. Select the genre, artist name and/or album name in the Search pane to filter your Mezzmo library.

Playing Problems

Mezzmo cannot play a specific music file.

The audio file may not be a supported media format that Mezzmo can play, or it may require an audio codec that is not yet installed on your computer.

Mezzmo cannot play a specific video file.

The video file may not be a supported media format that Mezzmo can play, or it may require a video codec or audio codec that is not yet installed on your computer.

Mezzmo cannot display a specific photo.

The image file may not be a supported media format that Mezzmo can display.

I want to play a playlist of music.

Right-click on the playlist and click Play menu item.

I want to play my music in a random order (shuffle).

Click the Shuffle icon on the Play pane.

Mezzmo keeps repeatedly playing the same media file.

The Repeat setting is set to Repeat One. Click the Repeat icon on the Play pane and choose Repeat All or Repeat None.

I want to watch my videos or photos full screen.

Double-click in the Preview pane to go to full screen mode. Double-click in full screen mode to return back to normal preview mode.

Burning Problems

I am creating an audio CD and some of the media files in Stuff To Burn have red text.

Media files that have red text are invalid file formats to be burnt to an audio CD. The only valid media files are MP3 files (*.mp3), Windows Media Audio files (*.wma, *.asf), Windows Audio files (*.wav) and OGG audio files *.ogg, *.oga, *.ogv"*.ogx"). Invalid files will not be burnt to an audio CD.

Some media files in Stuff To Burn have a grey background.

Audio CDs are limited to 78 minutes duration. If the total duration of the media files in Stuff To Burn is greater than 78 minutes, then those files exceeding 78 minutes will not be burnt to the audio CD and are displayed with a grey background.

The Start Burning button is disabled.

Make sure you have a blank disc inserted into your CD or DVD writer. Make sure you have selected your CD or DVD writer in the Burn pane. Make sure you have some valid media files in the Stuff To Burn playlist.

Sharing Problems

I want to share my media files onto other computers in my home, but I do not have UPnP/DLNA client devices or client software.

Mezzmo contains Mezzmo Media Player, which is a media player capable of playing streaming media from UPnP/DLNA media servers - like Mezzmo. You are permitted to install Mezzmo Media Player onto the other computers.

I cannot use my XBox 360 with Mezzmo.

Go to the Mezzmo Options dialog (Sharing Using UPnP/DLNA page) and make sure that the XBox 360 device support is turned on. Also, make sure you have turned off Windows Media Connect software on your computer that is running Mezzmo.

I cannot use my PS3 with Mezzmo.

Make sure that the Media Server Connection setting is enabled on your PS3. On your PS3, go to Network Settings -> Media Server Connection. It should be "Enabled".

I cannot see the Mezzmo media server listed in my UPnP/DLNA client device or software.

Make sure the device or computer's IP address is not listed with denied access in the Mezzmo Options dialog (Media Server Permissions page). Make sure the device or computer is connected to your home network. Make sure your computer's firewall is not blocking access to Mezzmo or the media server port number. Make sure that the Mezzmo media server is enabled and started. Make sure the Mezzmo media server device support is set to standard UPnP/DLNA devices. Make sure the media server port number is not used by another software application on your computer. Refresh or re-scan for media servers on the client device or computer whenever making changes.

Network Media Problems

I cannot see media servers in Mezzmo's Network Media pane.

Make sure the media servers are turned on. Make sure hardware media servers are connected to your home network. Check the media server's settings to make sure that the computer running Mezzmo is permitted to access the media server. Right-click in the Network Media Pane and click Refresh.

I cannot play the streaming media from a media server in Mezzmo.

The media server may not be enabled at the moment. The streaming media may not be available at the moment. The streaming media may not be a supported media format that Mezzmo can play.

Other Problems

I want Mezzmo to be the default media player for my media files.

Go to Mezzmo's Options dialog (General/File Associations page) and select the file types to associate with Mezzmo.

Mezzmo's user interface has become cluttered or messy.

Go to Mezzmo's Options dialog (General page) and click the Restore Window Layout button. This will restore all windows and panes back to their default positions.

My hard disk has become full and Mezzmo no longer runs.

Go to Mezzmo's Options dialog (General/Temporary Files page) and choose a new temporary files location or delete your temporary files in Mezzmo.